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This book introduces service management principles and concepts to the study of hospitality and tourism management.
Research teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers needs within the context of personal relationships and experience. Buy rent or sell. Service Management Principles for Hospitality and Tourism by Jay Kandampully Kandampully Jay Solnet David KANDAMPULLY JAY SOLNET DAVID David Solnet. Service Management Principles for Hospitality and Tourism. This edition includes references and examples about how service organizations can capitalize on or.
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